Think of it as a phone-a-friend for HR, available to everyone in your business, from frontline employees to your executive team, for real-time advisory support exactly when they need it.
Your managers and employees are the heart of your company. The Heartbeat Hotline gives every one of them direct access to our team of HR consultants, so they feel seen, heard, and fully supported, without you having to build that infrastructure in-house.
However your people communicate best, that is how we show up: in person, by video, email, text, or a dedicated phone line when the situation calls for it.
Support that scales with you, not a fixed retainer
Every organization’s HR needs ebb and flow, and the Heartbeat Hotline is built around that reality rather than against it. Access to our team runs on an as-needed hourly or retained basis, invoiced weekly, so what you’re paying for stays visible and tied to what you’re actually using. Scale up during a hiring push, a restructuring, or a difficult quarter. Scale down when things settle. There is no fixed HR headcount to justify either way.
One phone line, an entire fractional team behind it
When your team calls the Heartbeat Hotline, they are not reaching a single generalist stretched thin. They are reaching into the full breadth of our fractional consulting bench:
- Human Resources, from Generalist to CHRO-level strategy
- Recruitment: temporary, permanent, and executive search
- Occupational Health and Safety
- Diversity, Equity and Inclusion
- Indigenous Relations
- Employee and employer engagement and retention
What the Heartbeat Hotline handles
We provide both proactive and reactive support, depending on what your team needs in the moment. Common requests include:
- Policy and program audits
- Health and safety advice and audits
- Employee relations and engagement support
- Leadership coaching and support
- Onboarding and offboarding support
- A trusted, external voice with genuine HR expertise, for the conversations that are easier to have with someone outside the org chart
Part of a complete HR and recruitment partner
The Heartbeat Hotline is one piece of what Career Contacts offers through three specialized divisions, each led by industry experts. Whether the need is recruitment, fractional HR, or training and development, the same team that answers your Heartbeat Hotline call can bring in the right specialist for the job, without you having to manage multiple vendors or start a new search each time something comes up.
Get started
Email us at hr@careercontacts.ca and we will be happy to walk through how the Heartbeat Hotline could work for your organization, or schedule a time to visit your location.
