Having difficult conversations with employees is an inevitable part of being a manager. Whether it’s addressing poor performance, addressing inappropriate behavior, or delivering bad news, these conversations can be challenging and uncomfortable for both the manager and the employee. However, investing in training for managers to have difficult conversations can have significant benefits for both the organization and its employees.
Here are some of the key benefits:
Improved communication skills
Managers who receive training on having difficult conversations can develop better communication skills. They learn how to effectively communicate with their employees in a way that is clear, direct, and empathetic. This can help to prevent misunderstandings and ensure that employees understand the expectations and goals of the organization.
Having difficult conversations can be nerve-wracking, even for experienced managers. However, with the right training, managers can gain the confidence they need to handle these conversations with ease. They can learn how to prepare for the conversation, stay calm and focused, and respond to any questions or objections from the employee.
Research has shown that when asked, managers are actively seeking opportunities to better connect, support and align with their employees. By increasing their confidence in management and leadership, you are, by extension, creating a strong culture of continuous learning in a safe environment.
Better relationships with employees
When managers are able to have difficult conversations in a way that is respectful and empathetic, it can help to build better relationships with their employees. Employees are more likely to feel heard and valued when their manager takes the time to address their concerns or provide feedback, even if it’s difficult to hear.
Improved employee performance
When managers are able to effectively address poor performance or inappropriate behavior, it can help to improve employee performance. By setting clear expectations and providing feedback, managers can help employees to identify areas for improvement and take steps to address any issues.
A more positive work environment
When managers are able to handle difficult conversations in a way that is respectful and empathetic, it can help to create a more positive work environment. Employees are more likely to feel supported and valued when their manager takes the time to address their concerns or provide feedback.
In conclusion, investing in training for managers to have difficult conversations can have significant benefits for both the organization and its employees. It can help to improve communication skills, increase confidence, build better relationships, improve employee performance, and create a more positive work environment. By providing managers with the skills and knowledge they need to handle difficult conversations, organizations can improve employee satisfaction, engagement, and retention, leading to a more productive and successful workplace.
Curious about what tools we use for training and development needs? Check out Training Arch for a list of courses and programs that are customizable, offer diverse adult learning styles, and are available in person, live and virtual, or pre-recorded!