Posts Tagged: working from home

The Power of the Phone Interview – Part 1

This is day 11 of total social isolation for our team due to COVID-19.

That means in some of our cases, the kids or pets are home, are significant others are around, and as Recruiters, that means interviewing from home.

At Career Contacts, we have a really robust screening process, and an important piece of that is the phone interview.

Some of the perks of a strong phone interview are:

  1. Reducing unconscious bias
  2. Saving time (and therefore, money)
  3. Improved candidate experience (when done correctly)
  4. Increased quality of the hire by adding a step in the process

Now that our hiring managers are also conducting phone interviews, we’ve received a lot of questions on the do’s and don’t’s of phone interviews and thought we’d share our list!

DO:

Talk about salary

When possible, we encourage companies to be transparent with this process. If you are paying fairly, there should never be a worry of “leaving money on the table”. I also personally am a big fan giving candidates a range, and encourage them to share theirs.

Talk about culture fit / add

Instead of expecting them to know what you’re all about, take the time to share a bit about your values and what your company stands for. Tell them about your social events, your training programs, anything that highlights your company as a employer of choice.

PRO TIP: This might not be the right candidate for the role, but they might be for the next role, or be able to introduce you to your next dream candidate – it’s worth giving them a good feeling about the company.

 

Invite them to ask their questions

Candidates want to feel comfortable asking about what matters to them. It’s a great way to gauge what they value, and also allows them to screen themselves out early in the process if needed be. The more transparent you can be, the better!

DO NOT:

Ask what they make now

It’s really none of your business. They are applying for a new position, likely with new roles and responsibilities, and potentially with greater expectations. Ask them what they are expecting to make in the role they are applying for instead.

Be afraid to dig deeper

If they don’t ask, it’s ok to find out what they value from companies – vacation, work from home, benefits. The offer package has a lot of room and if you know what they value, you have more to offer them when it comes time.

This also applies to things like their computer skills, communication skills or previous experience with a specific tool or program. Take the time to ask them the non negotiables up front. If you need someone with SAGE software experience, get that out there in the first round and reduce your work on the back end.

Be Late

Disorganization in the hiring process reflects heavily on the company as a whole. Respect that the candidates time is equally as valuable as your own, and remember that they are interviewing you, as much as you are interviewing them.

If you are going to be late, you’re going to know an hour before hand, maybe even half an hour before – make sure you give them a heads up.

If you are cancelling all together, ensure that you are sincerely apologetic, and work with their availability to reschedule. Don’t normally work past 5 but that’s all they have available? Make it work!

The most important thing during a phone screen is to listen to your candidate, have a genuine interest in what they have to share, and be mindful of their time. Interviews are not easy for most, so walk into any interview with compassion and you’ll be pleasantly surprised what you get back in return!

 

Want some more tips?

Stay tuned for our next blog: Behind the Scenes of a Great Phone Interview

Working From Home Blog Series

Part 1: The Benefits of Your Employees Working From Home

Employees have been asking to work from home (or remotely) for years.

Over time, this has become more common to work from home, but is still not how most organizations operate. At the most, employees have options to work from home on occasion, and are rarely doing their roles 100% remotely.

Now, with the Corona Virus, COVID-19, employees are being asked to work from home with little notice, and less support.  Let’s take advantage of this opportunity to enjoy the benefits of working remotely., but also support employees in being successful at home.

Here are a few of the benefits you may experience, depending on your role in the company.

Benefits to the company:

  • Companies are all upgrading IT so that employees are efficient with time and accessibility
  • Companies are able to show (not just tell) that they put trust in employees
  • Employees working remotely are often more productive (less interuptions)
  • Remote meetings are often more time effective and shorter in length
  • Companies are able to hire employees from anywhere in the world – global reach!
  • Allowing employees to work remotely is one of the best perks you can give them

Benefits to the employee:

  • Time is saved on the commute to and from work
  • Reduced costs of eating out, coffees etc.
  • Extra time available for continuous learning like online courses and learning
  • Allows you to work independently and demonstrate you are a hard worker and your value to the team – letting the work speak for itself

Benefits to employee and employer:

  • Our carbon footprint is reduced (everyone wins!)
  • Productivity will be increased on projects without distractions and interuptions
  • The balance of work / life improves
  • The cost of employee parking, bus passes, transportation is reduced

During this difficult time with COVID19 and the Corona Virus, let us all work together to be the best teams possible and support one another in finding success in our new work environments.

Collaboration over competition has always been our mantra and now more than ever, we are committed to supporting one another to come out of this time stronger, more connected and prepared.

Stay tuned for part 2 of our blog: How to Work from Home Effectively

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